About Us

About Pet Active

Pet Active is an online shop for dog and cat owners in the United Kingdom. We sell practical everyday products for grooming, play, feeding, walking, travel and rest, chosen to make life with your pet a little easier.

Who we are

Pet Active is a trading name of J&A Digital, a company registered in the Netherlands (Dutch Chamber of Commerce no. 96525835, VAT no. NL867647528B01). We run our online shop from our office in Den Haag and work with carefully selected suppliers who ship directly to our customers in the UK.

How we work

  • Free UK delivery on every order. Orders are dispatched within 1 business day and delivered within 7–12 business days after dispatch.
  • 30-day returns for unused items in their original condition. Return shipping is free if an item arrives faulty, damaged or incorrect.
  • Secure checkout with card, Apple Pay, Google Pay and Shop Pay. Prices are in GBP.
  • Customer service by email and phone, Monday to Friday, 9am–5pm (UK time). We reply within 1–2 business days.

Contact us

Please note: this is our business address, not a returns address. Email us first to start a return and we will send you the return instructions.

Read our Shipping Policy, Refund Policy, Privacy Policy and Terms of Service.