Terms of service
Last updated: 19 September 2026
These Terms of Service set out the rules and conditions under which Pet Active provides access to its website and services.
Overview
This website is operated by J&A Digital. Throughout the site, the terms "we", "us", and "our" refer to Pet Active. Pet Active offers this website, including all information, tools, and services available here, subject to your acceptance of all terms, conditions, policies, and notices stated on this page.
By visiting our website and/or placing an order, you engage in our "Service" and agree to be bound by these Terms of Service, together with any additional policies referenced herein. These Terms apply to all users of the site, including visitors, customers, and contributors of content.
Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any of our services.
Online Store Terms
By agreeing to these Terms, you confirm that you are at least 18 years of age. You may not use our products for any unlawful purpose or violate any applicable laws. Any breach of these Terms may result in immediate termination of your access to our services.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding payment information) may be transferred over various networks. Payment details are always encrypted during transmission.
Accuracy of Information
We are not responsible if information on this site is inaccurate, incomplete, or outdated. All content is provided for general information purposes only and should not be relied upon as the sole basis for making decisions.
Changes to Services and Prices
Product prices may change without prior notice. We reserve the right to modify or discontinue any part of the Service at any time without notice. Price changes do not affect orders that have already been confirmed.
Products and Availability
Certain products may be available exclusively online and in limited quantities. These items are subject to return or exchange in accordance with our Refund and Return Policy.
Billing and Account Information
We reserve the right to refuse or cancel any order. You agree to provide current, complete, and accurate information for all purchases made through our store.
Optional Tools
We may provide access to third-party tools over which we have no control. Your use of such tools is entirely at your own risk.
Third-Party References
Our Service may include references to third-party websites or services. We are not responsible for the content, accuracy, or practices of any third-party providers.
User Submissions
If you submit feedback, ideas, reviews, or other content, you grant us the right to use and share such material without restriction. You agree not to submit unlawful, harmful, or defamatory content.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Errors and Omissions
We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.
Prohibited Uses
You may not use the site or its content for unlawful purposes, to violate any laws or rights, to distribute malicious software, or to engage in any activity that may harm the Service or other users.
Disclaimer and Limitation of Liability
Our services are provided "as is" and "as available". We do not guarantee that the Service will be uninterrupted or error-free.
To the fullest extent permitted by law, Pet Active shall not be liable for any indirect or consequential damages arising from your use of the website. Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law. Your statutory rights as a consumer are not affected.
Indemnification
You agree to indemnify and hold harmless Pet Active and its affiliates from any claims arising from your breach of these Terms or your violation of any law or third-party rights.
Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.
Product Use
Products must be used in accordance with the instructions provided and are intended for use with pets under the supervision of a responsible adult. Pet Active is not responsible for damage, injury, or loss resulting from improper use, modification, or misuse of products. Our products are not a substitute for veterinary advice or treatment. By purchasing and using our products, the customer accepts responsibility for ensuring safe and correct use.
Termination
These Terms remain effective unless terminated by either you or us. We may suspend or terminate access immediately if you breach these Terms.
Entire Agreement
These Terms, together with our other posted policies, constitute the entire agreement between you and Pet Active regarding your use of the Service.
Governing Law
These Terms are governed by and construed in accordance with the laws of the Netherlands. If you are a consumer resident in the United Kingdom or the European Union, you also benefit from the mandatory consumer protection provisions of the law of your country of residence, and you may bring proceedings in the courts of that country.
Dispute Resolution
If you have a complaint, please contact us first at info@petactive.shop. We aim to resolve every issue informally and quickly. If we cannot reach a solution together, you may bring the dispute before the competent court in accordance with the Governing Law section above. Consumers in the European Union can also use the European Commission's Online Dispute Resolution platform.
Changes to These Terms
We reserve the right to update or replace any part of these Terms by posting changes to our website. Continued use of the site constitutes acceptance of those changes.
Contact Information
- Website: petactive.shop
- Business Name: J&A Digital
- Business Address: De Vroomedijk 38, 2497 VJ, Den Haag, Netherlands
- Email: info@petactive.shop
- Phone: +44 1271 640018
- Dutch Chamber of Commerce (KvK): 96525835
- Dutch VAT Number: NL867647528B01
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM (GMT). We aim to respond to all inquiries within 1–2 business days.